Privacy Policy
The protection of your personal data is of particular importance to us. We therefore process your data exclusively on the basis of the legal provisions (GDPR, TMG). In this privacy policy, we inform you about the most important aspects of data processing within the framework of our website. helpingo.de.
1. Responsible person
The entity responsible for data processing on this website is:
Alberto Hanna
Dybwadstraße 5
04328 Leipzig
Telephone: +49 176 74900907
E-mail: info@albertoit.com
Tax ID number: 232/227/24473
2. General information on data processing
Personal data is any data that can be used to identify you personally. Using our website is generally possible without providing personal data. If personal data is collected on our site, this is always done on a voluntary basis.
3. Hosting
Our website is hosted by an external hosting provider. Personal data collected on this website is stored on the host’s servers. This may include, in particular, IP addresses, metadata and communication data, website access data, and other data.
The use of the hosting provider is for the purpose of a secure, fast and efficient provision of our online service (Art. 6 para. 1 lit. f GDPR).
4. Access data and server log files
The hosting provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. This includes, in particular:
Browser type and browser version
Operating system used
Referrer URL
Hostname of the accessing computer
Time of server request
IP address
This data will not be combined with other data sources.
5. Making contact
When you contact us by email or via a contact form, the data you provide will be stored by us for the purpose of processing your request and in case of follow-up questions. We will not share this data without your consent.
The legal basis is Art. 6 para. 1 lit. b GDPR (performance of a contract or pre-contractual measures).
6. Cookies
Our website uses cookies. Cookies do not harm your computer and do not contain viruses. They serve to make our website more user-friendly, effective, and secure.
Some of these are technically necessary cookies that are required for the operation of the website (Art. 6 para. 1 lit. f GDPR). Other cookies are only set with your consent (Art. 6 para. 1 lit. a GDPR).
A corresponding cookie notice (cookie banner) will be displayed on the first visit to the website, provided this is legally required.
You can configure your browser to notify you when cookies are being set and to allow cookies only in individual cases.
7. User accounts, listings and tariffs
On helpingo.de, users can create a user account and publish their own content (e.g., services, places, or listings).
In particular, we process the following personal data:
Name or username
E-mail address
Location data (address, city, geocoordinates)
Content published by the user
There are both free and paid plans with extended features. Data processing is carried out to fulfill the user agreement (Art. 6 para. 1 lit. b GDPR).
We reserve the right to block or delete listings or user accounts if they violate applicable law or our terms of use.
Users have the right to delete their listing or user account themselves at any time, or to request deletion via email to info@helpingo.de to apply.
Or click here, in order to remove it yourself: profile
8. Location data & geolocation
Our website uses location and geolocation features to accurately display places and services.
Location data is collected either through user input (e.g., address of a listing) or technically (e.g., IP-based location determination).
The use of these functions is based on Art. 6 para. 1 lit. b GDPR (performance of a contract) and Art. 6 para. 1 lit. f GDPR (legitimate interest in a user-friendly presentation).
9. External Content and Media
This website uses images from freely accessible, public image databases, including those from Freepik. Use is subject to the respective license terms of the providers.
When accessing such content, your IP address may be transmitted to the respective provider for technical reasons.
10. Your rights
You are generally entitled to the following rights:
Right of access (Art. 15 GDPR)
Right to rectification (Art. 16 GDPR)
Right to erasure (Art. 17 GDPR)
Right to restriction of processing (Art. 18 GDPR)
Right to data portability (Art. 20 GDPR)
Right to object to processing (Art. 21 GDPR)
If you believe that the processing of your data violates data protection law, you have the right to lodge a complaint with the competent supervisory authority.
11. Data security
We implement technical and organizational security measures to protect your data managed by us against accidental or intentional manipulation, loss, destruction or access by unauthorized persons.
12. Updates and changes to this privacy policy
This privacy policy is currently valid and was last updated February 2026. Due to the further development of our website or changes in legal requirements, it may become necessary to amend this privacy policy.
The app requests location permission to display the nearest entries on Google Maps. Location data is not stored or shared with third parties.
Helpingo.de / Alberto Hanna assumes no liability for the completeness, accuracy or timeliness of the data provided by users, nor for their tax or legal obligations.
As of February 2026